Returns - Cancellation - Refunds Policy
Thank you for purchase at Thomas Mueller German Spare Parts e.K.
Individual handling for Returns and Refund.
Goods delivered can't be returned!
Ordered placed can't be cancelled!
If the customer even though decide to return the goods or cancel an order,
German Spare Parts will keep 40% of the total paid amount and only 60% will be refunded
The reason for it is that we can't return the goods to the manufacturers when it is ordered .
Please get in contact with us to arrange any returns of purchased goods.
We handle every return individually.
Important : To be eligible for a return, please make sure that:
Electronic spare parts is impossible to be returned
The product is in its original packaging
The product isn't used or damaged
You have the receipt or proof of purchase
Products that do not meet these criteria will not be considered for return.
By phone number: +49 (0) 2472/8036364
By email: refund(at)german-spare-parts.net
Shipping charges incurred in connection with the return of a product are non-refundable.
You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping to German Spare Parts.
If you received a damaged product, please notify us immediately for assistance.
Sale items can't be refunded.
By phone number: +49 (0) 2472/8025531
By email: firstname.lastname@example.org