Returns - Cancellation - Refunds Policy

Thank you for purchase at Thomas Mueller German Spare Parts e.K.

Individual handling for Returns and Refund.

Goods delivered can't be returned!

Ordered placed can't be cancelled!

If the customer even though decide to return the goods or cancel an order,

German Spare Parts will keep 40% of the total paid amount and only 60% will be refunded

The reason for it is that we can't return the goods to the manufacturers when it is ordered .

Please get in contact with us to arrange any returns of purchased goods.

We handle every return individually.

Important : To be eligible for a return, please make sure that:

• Electronic spare parts is impossible to be returned

• The product is in its original packaging

• The product isn't used or damaged

• You have the receipt or proof of purchase

• Products that do not meet these criteria will not be considered for return.

  • By phone number: +49 (0) 2472/8036364

  • By email: refund(at)german-spare-parts.net

  Shipping charges

  Shipping charges incurred in connection with the return of a product are non-refundable.

  You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping to German Spare Parts.

  Damaged items

  If you received a damaged product, please notify us immediately for assistance.

  Sale items

  Sale items can't be refunded.

  Contact us

  • By phone number: +49 (0) 2472/8025531

  • By email: refund@german-spare-parts.net